Refund and Returns Policy

1. General Overview

This Refund and Returns Policy (the “Policy”) governs the procedures for returning products purchased from adornshop (the “Website”). By placing an order, you agree to comply with the terms set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for a return must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Returned Items

To be eligible for a refund or exchange, the product must be:

• Unused, unworn, and in its original condition.
• Returned in the original packaging, including any accessories, manuals, and tags.
• Accompanied by a valid proof of purchase (order number or receipt).

2.3 Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Products that have been damaged, altered, or used beyond the criteria above.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

3.3 Inspection and Refund

After we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 7‑10 business days.

4. Refund Options

• Full Refund: Issued when the returned item meets all eligibility criteria.
• Partial Refund: May be offered for items returned in a condition that deviates from the original state (e.g., missing accessories).
• Store Credit: You may elect to receive a store credit instead of a monetary refund.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. Defective or Incorrect Items

For items that arrive damaged, defective, or not as described, contact us within 7 days of receipt. We will cover the return shipping cost and either replace the item or issue a full refund, according to your preference.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions precisely, including using the RMA number.

8. Legal Disclaimer

This Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this Policy and local law, the latter will prevail.

9. Contact Information

If you have questions about this Refund and Returns Policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address